When the driver you booked from Rent A Bob notifies you of his or her arrival, it could be that you are not entirely ready to leave yet. Therefore, a waiting time of 10 minutes is included in our price. If a driver has to wait for you longer, or if for instance he/she needs to get your car from a parking garage further away, we will charge a waiting rate of € 2.00 per minute.
You can cancel a booked drive with no extra charges up to one hour before the starting time of the drive. The same goes for alterations in the scheduled time (as long as there is enough room). If you cancel later than this (or in case you forget to cancel at all), Rent A Bob reserves the right to charge at least 50% of the original price of the drive.
CANCELLATION BY RENT A BOB
In case a driver has to wait for a client longer than 30 minutes, Rent A Bob reserves the right to cancel the drive. Waiting times put huge pressure on the logistics planning of Rent A Bob and as a result, drivers might arrive too late for other clients that would have liked to be driven home at the agreed time.
SHARE YOUR EXPERIENCE
Delivering good service and high quality is very important to Rent A Bob. Therefore, we would like you to give us your opinion upon using our services. Would you like to share your experience? That would be very helpful for us! You can do this through this page.
A million thanks in advance!